Privacy Policy

Please review the following Privacy Policy carefully prior to using this website.

We are committed to protecting and respecting your privacy. This Privacy Policy is designed to inform users of Whole Family Solutions, LLC, d/b/a My Fit Habits, a Florida Limited Liability Company (“Whole Family Solutions”) website, platform, related solutions and services (collectively, “Platform”) about how we gather and use personal information collected by us in connection with your use of the Platform. You may have been invited to use, download or access the Platform by Whole Family Solutions or a third-party as part of a lifestyle change or health and wellness program. This Privacy Policy covers how Whole Family Solutions treats your Personally Identifiable Information (“PII”) and Protected Health Information (“PHI”) (PII and PHI, collectively hereafter “Personal Information”) that Whole Family Solutions collects, receives, maintains, stores or transmits, including information you transmit or submit to the Platform. Your Personal Information includes information that individually identifies you or is information about you that can be traced back to you, your IP address, or your location. It may include, but is not limited to your name, address, employer, email address, phone number, and information about your health. Please note that by using or accessing the Platform, you are accepting the practices described in this Privacy Policy. Please read this Privacy Policy carefully.

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT ACCESS OR USE THIS WEBSITE OR OUR SERVICES.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. Your continued use of the Platform after any modification to this Privacy Policy will constitute your acceptance of such modification.

Information Collection and Use

Whole Family Solutions collects Personal Information when you register with Whole Family Solutions or when you use Whole Family Solutions’s Platform. When registering with Whole Family Solutions, we ask you to provide us with your name, address, e-mail address, phone number, sponsoring provider and monitored health data for which you are registering and other related information that Whole Family Solutions may ask of you from time to time, and you may submit additional information and comments through the Platform.
We may use your contact information to send you information about the Platform or our other services we may provide to you, or information relating to your health. It is always your choice whether or not to provide us with such information. If you choose not to provide the requested information you may not be able to use certain features or functions of the Platform or services. Whenever you visit our website, Whole Family Solutions also receives and records information on our server logs from your browser, including your IP address, Whole Family Solutions’s cookie information, and the pages you request, and relates it to the Personal Information you provide.

Whole Family Solutions collects and uses Personal Information you provide for the following purposes:Registration: When you register for Services, we collect your Personal Information as part of the registration process, including but not limited to your name, address, location, sponsoring provider and program preference.Self-Reported Health-Related Information: We collect the information that you enter during the course of using our Services such as information regarding your health and related behaviors.Provider or Device-Reported Health-Related Information: We collect the information about you that is submitted with your permission by your health care provider or health monitoring device during the course of using our Services, such as information regarding your health activities and/or medical condition, including information that is protected under the HIPAA privacy and security regulations.Social Information: We collect information that you provide to us pertaining to the people with whom you consent to share your Personal Information (such as a family member, another patient or doctor).Communications with a Health Professional: We collect communications that take place through the platform between you and your healthcare provider, health manager or lifestyle coach.Public Forums: We collect information that you publicly post through the Platform on our community chat portal.Email: If you communicate with us via email, then we will collect your email address.Automatically Tracked Health-Related Information: We may use automated tracking methods such as cookies and connected applications, to collect information regarding your behaviors relative to the Platform and/or Services.Demographic Information: We may also collect demographic information, such as age, gender and geographic location, as part of your profile in the Platform.Surveys and User Research: From time to time, we may send you survey question or contact you with questions related to your experience to provide us with feedback on our Platform and/or Services. We collect any responses that you provide. Participation in surveys or research tasks is elective and does not necessarily impact your access to the Platform.

Whole Family Solutions will not process your information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by you. To the extent necessary for those purposes, Whole Family Solutions will take reasonable steps to ensure that personal data is reliable for its intended use, accurate, complete, and current.
You may dis-enroll from the Platform at any time by emailing us at hello@wholefamilysolutions.com.

Information Sharing and Disclosure

Whole Family Solutions does not rent, sell, or share your Personal Information with other people or nonaffiliated companies, except to provide products or services you have requested, when we have your authorization to share such information, or when we provide the information to companies or consultants working on behalf of or with us under confidentiality agreements. These companies and consultants do not have any independent right to share your Personal Information.

Third-Party Integrated Services

We may implement certain third-party content on the Platform, or integrate other third-party offerings into the Platform. Any information collected through such integrated technologies would be collected directly by these third parties for use by such third parties and other authorized parties, subject to the privacy practices and policies of such third parties.
We may be required to disclose your Personal Information in response to a legal process, for example, in response to a court order or a subpoena to comply with its applicable legal and regulatory reporting requirements. We also may disclose your Personal Information in response to a law enforcement agency’s request, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our End User License Agreement, or to verify or enforce compliance with the policies governing our products and services and with applicable laws, or as otherwise required or permitted by law or consistent with legal requirements. In addition, we may transfer your Personal Information to an entity or individual that acquires, buys, or merges with Whole Family Solutions, or our other business units.

Confidentiality and Security

We have taken reasonable and necessary steps to ensure that all Personal Information collected will remain secure and in its original form, i.e., free from any alteration. We have put in place appropriate physical, electronic, and administrative procedures in an effort to safeguard and help prevent unauthorized access, maintain data security, and correctly use the Personal Information that we collect.

Whole Family Solutions is not responsible for and will not be a party to any transactions between you and a third party provider of products, information or services. Whole Family Solutions does not monitor such interactions to ensure the confidentiality of your Personal Information, including credit card information. Any separate charges, data records or obligations you incur in your dealings with third parties linked to or in conjunction with Whole Family Solutions’s Platform and Services are solely your responsibility.

Accessing, Changing, and Deleting Your Information

You may request access, changes, or deletions to your Personal Information and request information about our collection, use and disclosure of such information by contacting us at hello@wholefamilysolutions.com. We use best efforts to keep our records as accurate and complete as possible. You can help us maintain the accuracy of your information by notifying us of any changes to your Personal Information as soon as possible. Your rights to access, change, or delete your Personal Information are not absolute. We may deny you such rights when required by law or if the request would likely reveal Personal Information about a third party.

Disclosure of Your Information

We may share De-identified versions of your Personal Information and other data in aggregated or non-aggregated forms (“De-identified Information”) with institutional clients, partners, and contractors for any purposes related to our business practices. Permitted uses of your De-identified Information may include but are not limited to, compliance, product development, marketing, or research made available to the public.

We will share your Personally Identifiable Information with third parties only in the ways that are described in this Privacy Policy. We do not sell, trade, rent or disclose your information to others, except as provided herein:

(a) We provide some of our Services through contractual arrangements with service providers and other third parties. We and our service partners use your Personally Identifiable Information to operate our Platform and to deliver Services. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on our Platform; release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us deliver the services.

(b) We will disclose Personally Identifiable Information in the following circumstances: (i) if it is required by law enforcement or judicial authorities, or to cooperate with a law enforcement investigation; (ii) if we have a good faith belief that we are required or permitted to do so by law or legal process; (iii) to protect the rights, reputation, property or safety of Website or others; (iv) to defend or enforce our rights or your obligations; (v) if the disclosure is required by mandatory professional standards; (vi) to a 3rd party with your prior consent to do so; or (vii) if we are under a duty to disclose or share your Personally Identifiable Information in order to enforce or apply, or any contracts or agreement that may exist between you and Website including this Privacy Policy and our Platform Use Policy. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

(c) In the event that Platform decides to sell all or part of its stock or assets or enter into a merger, we reserve the right to include Personally Identifiable Information and Non-Personally Identifiable Information among the assets transferred to the acquiring or surviving company.

(d) We may provide Non-Personally Identifiable Information about our users’ sales, traffic patterns, and related Platform information to third party advertisers.

General Information

1. Links: The Whole Family Solutions Platform may contain links to other websites, open search results, public feeds, or curated channels. Whole Family Solutions generally reviews the content of health news articles or publications linked through third party websites, but is not responsible for such content, the privacy practices, or any advertisements on third party websites. Users should be aware of this when they leave our Platform and are encouraged to review the privacy statements of each third party website. Moreover, Whole Family Solutions is not responsible for any disclosures to third parties to whom you may disclose your Personal Information directly, including family members and/or friends. This Privacy Policy applies solely to information collected by Whole Family Solutions in relation to the Platform.
2. Termination: Whole Family Solutions reserves the right to decide, at its sole discretion, to no longer offer you the Platform. If Whole Family Solutions decides to terminate your account, Whole Family Solutions will either return or permanently destroy any copies it maintains of your Personal Information in accordance with its obligations under applicable law.
3. Children: We do not knowingly collect or maintain personally identifiable information from persons under 13 years old, unless provided with the consent of a parent, or legal guardian. If you learn that your child under 13 has provided us with personal information without your consent, please contact us.
4. Governing Law: By using the Platform, or otherwise providing information to Whole Family Solutions, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the State of Florida, without reference to the choice of law or conflicts of law principles thereof, and will be subject to the dispute resolution clause contained in the terms of use applicable to the Platform. You also agree to abide by any limitation on damages contained in the end user license agreement applicable to the Platform, or any other agreement that we have with you.

Questions and Suggestions

If you have questions or suggestions, or wish to correct your personal Information, please email Whole Family Solutions at hello@wholefamilysolutions.com.